betji Privacy Policy

1. Who We Are

betji is an online gaming platform that operates the website betji.bio and all associated digital services (collectively, "the Platform"). References to "betji", "we", "us", or "our" in this Privacy Policy refer to the betji platform and its operating entity. References to "you", "your", or "the Player" refer to any individual who accesses, registers on, or uses the betji platform in any capacity.

betji is the data controller in respect of personal data collected through the betji platform. For any privacy-related enquiries, you may contact our support team at: [email protected]

2. Data We Collect

betji collects personal data from you through several channels in the course of operating the Platform. The categories of data we collect are set out below.

2.1 Registration Data

When you create a betji account, we collect:

• Full legal name;
• Date of birth (to verify you meet the 21+ age requirement);
• Residential address, including city and province (e.g., Karachi, Lahore, Islamabad, Faisalabad);
• Email address;
• Mobile phone number;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

To comply with our legal and regulatory obligations, betji may request the following documentation:

• Copy of a government-issued photographic identity document (e.g., CNIC, passport, or driver's licence);
• Proof of residential address (e.g., utility bill, bank statement, or official correspondence dated within 90 days);
• Proof of payment method ownership (e.g., screenshot of JazzCash or EasyPaisa account registered in your name, or a recent bank statement from HBL, UBL, or Meezan Bank);
• Source of funds documentation, where betji determines this is required for compliance purposes.

KYC documentation is handled with the highest level of confidentiality and is stored securely. Access is restricted to authorised personnel only and is used solely for the purpose of identity verification and fraud prevention.

2.3 Financial Transaction Data

When you make deposits or withdrawals on betji, we collect:

• Payment method details (e.g., JazzCash account reference, EasyPaisa transaction ID, bank account details for HBL, UBL, or Meezan Bank transfers);
• Transaction amounts in Pakistani Rupees (PKR);
• Transaction timestamps and reference numbers;
• Deposit and withdrawal history associated with your betji account.

betji does not store full card numbers or sensitive authentication data beyond what is required to process your transaction. Payment processing is handled via secure, encrypted channels.

2.4 Gaming and Betting Activity Data

In the normal course of platform operations, betji automatically records data relating to your gaming activity, including:

• Games played and betting markets accessed (e.g., cricket, PSL, slots, Aviator, Cat Fishing, live casino);
• Wager amounts, bet outcomes, and account balance changes;
• Session durations and login timestamps;
• Bonus offers claimed and wagering requirement progress;
• Responsible gaming tool settings and self-exclusion status.

2.5 Technical and Device Data

betji automatically collects certain technical data when you access the Platform, including:

• IP address and approximate geolocation (country and city level);
• Device type, operating system, and browser information;
• Referring URL and pages visited within betji;
• Cookie identifiers and session tokens (see Section 7 for full cookie details).

2.6 Communications Data

If you contact betji's customer support team via live chat or email, we retain records of those communications, including the content of your messages, for quality assurance and dispute resolution purposes.

3. How We Use Your Data

betji uses your personal data for the following purposes, each of which has a lawful basis as identified:

betji will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate, valid lawful basis for doing so.

4. Sharing Your Data

betji does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, betji may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

4.1 Service Providers

betji engages trusted third-party service providers to assist with the operation of the Platform, including payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank integrations), identity verification providers, fraud detection services, cloud hosting providers, and customer support software vendors. These providers are contractually bound to process your data only on betji's instructions and may not use it for their own purposes.

4.2 Legal and Regulatory Authorities

betji may be required to disclose your personal data to government agencies, regulatory bodies, law enforcement authorities, or courts where we are legally compelled to do so, or where we believe disclosure is necessary to protect the rights, property, or safety of betji, our players, or the public.

4.3 Anti-Fraud and Anti-Money Laundering Networks

For the purpose of detecting and preventing fraud, money laundering, and other financial crimes, betji may share data with industry anti-fraud networks and financial intelligence services. This sharing is carried out under strict legal and contractual frameworks and only to the extent necessary for the stated purpose.

4.4 Business Transfers

In the event that betji undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. betji will notify registered players of any such transfer and of any material changes to data handling practices that may result from it.

5. Data Retention

betji retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods applied by betji are as follows:

• Account and registration data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in order to comply with anti-money laundering and record-keeping obligations.
• KYC documentation: Retained for a minimum of five (5) years from the date of collection, or for such longer period as may be required by applicable law.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity logs: Retained for up to two (2) years from the date of the relevant gaming session, unless required for longer due to an ongoing dispute or investigation.
• Customer support communications: Retained for up to three (3) years from the date of the communication, or for the duration of any related dispute resolution process.
• Marketing preference data: Retained until you withdraw consent or close your account, whichever is sooner.

Upon expiry of the applicable retention period, betji will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

6. Your Privacy Rights

As a betji player, you hold the following rights in relation to your personal data. These rights may be subject to certain conditions and limitations under applicable law, but betji will always endeavour to respond to requests promptly and transparently.

• Right of Access: You may request a copy of the personal data betji holds about you, along with information about how it is processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that betji restricts the processing of your data in certain circumstances, for example where you contest the accuracy of the data or object to its processing.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that betji provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where betji relies on legitimate interest as its lawful basis, subject to betji's overriding legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact betji's data protection contact at: [email protected]. betji will respond to verified requests within thirty (30) days. We may need to verify your identity before processing certain requests.

7. Cookies and Tracking Technologies

betji uses cookies and similar tracking technologies to operate the Platform, personalise your experience, and analyse usage patterns. Cookies are small text files placed on your device when you visit betji. The categories of cookies used by betji are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without impairing basic functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming tool configurations.
• Analytics Cookies: Allow betji to understand how players interact with the Platform, including which games are most popular, where players drop off during registration, and how long sessions last. This data is used in aggregate and anonymised form.
• Marketing Cookies: Used only where you have given explicit consent. These cookies allow betji to tailor promotional offers and communications to your gaming preferences.

You can manage your cookie preferences through the betji cookie consent tool, accessible from the cookie notice displayed on your first visit to the Platform. You may also manage cookies through your browser settings, though disabling certain cookies may affect Platform functionality.

8. Data Security

betji implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• End-to-end 256-bit SSL/TLS encryption for all data transmitted between your device and betji's servers;
• Encryption at rest for all stored personal data and financial records;
• Multi-factor authentication requirements for internal staff accessing player data systems;
• Regular penetration testing and vulnerability assessments by independent security professionals;
• Strict access controls ensuring that only authorised personnel with a specific operational need can access personal data;
• Incident response procedures for the prompt detection, investigation, and notification of any data breach.

Notwithstanding betji's security measures, no method of internet transmission or electronic storage is completely secure. While betji takes all reasonable steps to protect your data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, betji will notify affected players without undue delay in accordance with applicable legal requirements.

9. International Data Transfers

betji's primary operations and data storage are managed with Pakistani players in mind. Where it is necessary to transfer personal data to service providers or infrastructure located outside Pakistan — for example, cloud hosting or fraud detection services — betji ensures that such transfers are subject to appropriate contractual safeguards, including standard data protection clauses that impose obligations on the recipient equivalent to those applicable to betji. betji does not transfer personal data to countries or organisations that do not offer an adequate level of data protection without first implementing appropriate safeguards.

10. Children and Minors

The betji platform is strictly for adults aged 21 years and above. betji does not knowingly collect personal data from individuals under the age of 21. If betji becomes aware that a player is under the required age, we will immediately suspend the account, investigate the matter, and delete any associated personal data to the extent permitted by our legal obligations.

If you are a parent or guardian and believe that a minor has registered on betji or accessed the Platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.

11. Marketing Communications

betji may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new game releases, cricket betting promotions (including PSL-related offers), and other Platform features — but only where you have given your explicit consent to receive such communications at the time of registration or subsequently through your account settings.

You may withdraw your consent to marketing communications at any time by:

• Updating your communication preferences in your betji account settings;
• Clicking the "unsubscribe" link included in any marketing email from betji;
• Contacting betji's support team at [email protected] with a request to opt out.

Withdrawal of marketing consent will not affect your ability to continue using your betji account or to receive essential transactional communications (e.g., deposit confirmations, withdrawal notifications, and account security alerts), which are sent on the basis of contract performance and cannot be opted out of while your account remains active.

12. Links to Other Websites

The betji platform may contain links to other websites for informational purposes. betji is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of any website you visit that is not operated by betji. This Privacy Policy applies solely to data collected by the betji Platform.

13. Changes to This Privacy Policy

betji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform operations. Where changes are material, betji will notify registered players via their registered email address and will display a prominent notice on the Platform prior to the changes taking effect.

The "Effective Date" at the top of this Privacy Policy indicates when the current version came into force. We encourage you to review this policy periodically. Your continued use of the betji Platform following notification of any updates constitutes acceptance of the revised Privacy Policy.

14. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way betji handles your personal data, please contact us in the first instance:

Email: [email protected]

betji will acknowledge your enquiry promptly and will endeavour to resolve any privacy concern within thirty (30) days of receipt. If you are not satisfied with betji's response, you have the right to escalate your complaint to the relevant data protection or regulatory authority applicable in your jurisdiction.

Last Updated: 1 January 2026. This Privacy Policy supersedes all previous versions and applies to all betji accounts from the effective date of publication.